DMFP Privacy POLICY

 

Effective Date: June 1, 2019

 

Del Monte Fresh Produce Company, along with its parents, subsidiaries, and affiliates (collectively “DMFP,” “we,” “our,” or “us”) is committed to safeguarding your privacy.  We ask that you carefully review this Privacy Policy, as it applies to all information DMFP collects from and about you, whether in writing, verbally, or electronically, including when you visit our websites, www.freshdelmonte.com and www.fruits.com (the “Sites”).  This Privacy Policy also explains how DMFP may use and disclose such information, as well as your ability to control certain uses of it.  For individuals located in the European Economic Area (“EEA”), DMFP is the data controller responsible for your personal data collected from your use of the Sites.

 

By using the Sites, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy, and agree to the DMFP Terms of Use which are incorporated by reference.  If you do not agree, please do not access or use the Sites.

 

QUICK GUIDE TO CONTENTS

1.       INFORMATION WE COLLECT

2.       INFORMATION USE

3.       INFORMATION WE SHARE

4.       HOW LONG YOUR INFORMATION IS RETAINED

5.       YOUR RIGHTS

6.       LINKS

7.       CHILDREN’S PRIVACY

8.       DATA SECURITY

9.       INTERNATIONAL TRANSFERS

10.   REVISIONS TO THIS PRIVACY POLICY

11.   HOW TO CONTACT US

 

 

  1. INFORMATION WE COLLECT

 

  • Information You Provide

 

DMFP collects information from you only when you choose to share it with us.  This includes when you use our Sites, create an account with us, make a purchase through our Sites, request information from us, sign up for newsletters or our email list, enter into sweepstakes or other promotions, request customer support, apply for a job, or otherwise communicate with or contact us.  The information we collect may include the following:

 

    • Contact details including your name, address, email address, telephone or mobile number;
    • Personal details including date of birth, purchase history, employment history, resume, race, ethnicity, and gender;
    • Login and account information, including screen name, password, and unique user ID;
    • Billing and payment data, including credit card data; and
    • Personal preferences, such as marketing preferences.
  • Information Automatically Collected

 

Whenever you visit or interact with the Sites, we, as well as third-party service providers, may use cookies, web beacons, pixel tags, log files, or other technologies to automatically or passively collect information about your online activity. For information about our use of cookies and other similar technologies through the Sites, you can read our Cookie Policy here.

 

Please note that we automatically collect the following information about you:

 

  • Third Party Service Providers.  We may use third party service providers to support our Sites.  Some of these service providers may use technology such as cookies, web beacons, pixel tags, log files, Flash cookies, or HTML5 cookies to receive, collect, and store information.
  • Google Analytics.  When you visit or interact with the Sites, Google Analytics, our third-party analytics solution, may use cookies or other technologies to automatically or passively collect information about your online activity. Google Analytics collects information that your web browser automatically sends to Google, such as the web address of the page that you visit and your IP address. Google uses this information to provide us with reports about traffic to our Sites and your visit to our Sites (such as the domain from which you access the internet, the web address of the website from which you linked to our Sites, the time and date of your visit the web pages that you view and click through). We will use this data to improve our Site structure and content.  Google may also use this data in accordance with its Privacy Policy, which can be found at http://www.google.com/privacy.html. For more detailed information on how Google uses your data through our Website, please visit http://www.google.com/policies/privacy/partners/.

 

  1. INFORMATION USE

 

DMFP may use the information we collect from and about you for a variety of business purposes; in general to respond to your customer services requests, to improve customer experience and engagement, to process your job application, and to enhance or improve our content, products, and services. We are committed to protecting and maintaining the privacy of your information. Therefore we will process your data only in accordance with applicable data protection law and this Privacy Policy.

 

We will have a lawful basis for processing your data if:

  • you have consented to such processing by contacting us or by submitting a job application;
  • we have a legitimate interest for processing your data – e.g., for data analytics purposes; fraud prevention; direct marketing; network and information systems security; enhancing or improving our content, products, and services; identifying usage trends; and determining the effectiveness of promotional campaigns; and/or
  • we are legally obligated to process it.

 

We may use the information we collect from and about you to:

  • Respond to your inquiries and contact you when necessary;
  • Enhance your online experience, including as a way to recognize you and welcome you to the Sites;
  • Review the usage and operations of our Sites, develop new products or services, and conduct analysis to enhance or improve our content, products, and services;
  • Provide you with customized content, targeted offers, and advertising on the Sites, via email, text message or push notification, or across other websites or social media;
  • Administer any orders that you have placed with us and process payments;
  • Communicate with you about your purchase;
  • Register and manage your account(s) with us;
  • Contact you with information, newsletters, and promotional materials;
  • Use your data in an aggregated non-specific format for analytical and demographic purposes (this processing may involve profiling – for example to create audiences based on demographic or location based information for marketing and customization purposes);
  • Address problems with the Sites or our business, and to protect the security or integrity of the Sites and our business;
  • For other purposes disclosed at the time you provide your information or otherwise with your consent.

 

Additionally, if you use the Sites to connect with any third party services, you authorize us to use information from and about you, on your behalf, to interact with these third party services based on your requests.

 

  1. INFORMATION WE SHARE

 

  • Sharing of Information by You

The Sites offer many ways to find, enjoy, and share content.  Your activity in connection with the Sites may include filling out surveys, reviewing and rating products, inquiring about or purchasing products, participating in online communities, “liking” or “sharing” our content on your social media accounts or otherwise interacting with DMFP. Any information you may disclose on our Sites, in blogs, on message boards, in chat rooms, or in other public areas of the Sites or other third-party websites, applications, or services that the Sites may link to, becomes public information.  Please exercise caution when disclosing personal information in these public areas.

 

  • Sharing of Information by Us

 

We may share your personal information with:

 

  • Third Party Service Providers: We may share your information with third party service providers that provide business, professional or technical support functions for us, help us operate our business and the Sites, or administer activities on our behalf.
  • Legal Obligations; Safety: We may access and disclose your information to respond to subpoenas, judicial processes, or government requests and investigations, or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law. We may disclose your information to protect the security of our Sites, servers, network systems, and databases. We also may disclose your information as necessary, if we believe that there has been a violation of our Terms of Use, any other legal document or contract related to our services, or the rights of any third party.
  • Sale or Transfer of Business or Assets: We may sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity.  In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties.  Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through this Sites in a manner that is consistent with this Privacy Policy.
  • Aggregate or Anonymous Non-Personal Information: We may also share aggregate, anonymous, or de-identified non-personal information with third parties for their marketing or analytics uses.
  • Other: We also may share your information as disclosed to you at the time of collection.

 

  1. HOW LONG YOUR INFORMATION IS RETAINED

 

We will retain your individual personal data only as long as we need it for the purpose it is being processed for.  For example, when you contact us with a complaint, query, or other concern, we will retain your information for as long as needed to respond to your query.  We may use data aggregated by Google Analytics indefinitely without further notice to you.

 

We will periodically review the personal information we hold and delete it securely, or in some cases anonymize it, when there is no longer a legal, business, or consumer need for it to be retained.  When we anonymize data, we may retain such data indefinitely without further notice to you.

 

  1. YOUR RIGHTS

 

  • For EEA Residents

 

We respect your privacy rights and provide you with reasonable access and rights to the Personal Data that you may have shared with us. If you live in the EEA, and wish to access, amend, delete, or transfer any Personal Data we hold about you, you may contact us as set forth in the “Contact Us” section.

 

At any time, you may object to the processing of your Personal Data on legitimate grounds, but we reserve the right to proceed with the processing if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact privacyofficer@freshdelmonte.com. You also have a right to lodge a complaint with data protection authorities.

 

  • For California Residents

 

DMFP does not disclose your personal information to third parties or affiliates for direct marketing purposes.  If you are a California resident, you may request information about our disclosure of personal information to third parties or affiliated companies for their direct marketing purposes. To make such a request, please contact us at privacyofficer@freshdelmonte.com. You must put the statement “Your California Privacy Rights” in the subject field. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.

 

  • Cookies; Tracking

 

Certain parts of our Sites require cookies. You are free to adjust your device or Internet browser settings to limit certain tracking or to decline cookies. Please refer to your device’s settings or your Internet browser’s “Help” section for more information on how to delete and/or disable your device or browser from receiving cookies or controlling your tracking preferences.  Our system may not respond to Do Not Track requests or headers from some or all Internet browsers.

 

  • Choices Concerning Direct Marketing

 

If you consented to receive direct marketing from DMFP, we provide you with the opportunity to opt-out of marketing communications.  To unsubscribe from our email communications at any time follow the instructions contained within the email you received, or contact us using the information in the “How to Contact Us” section below.

 

  1. LINKS

 

The Sites may have links to third-party websites, which may have privacy policies that differ from our own.  We are not responsible for the practices of such sites.

 

  1. CHILDREN’S PRIVACY

 

Protecting children’s privacy is important to us. We do not direct the Sites to, nor do we knowingly collect any personal information from children under the age of thirteen (or older, if applicable law provides for different protections).  If we learn that a minor has provided personal information through the Sites, we will use reasonable efforts to remove such information from our files.

 

  1. DATA SECURITY

 

We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and visitors to the Sites. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.

 

  1. INTERNATIONAL TRANSFERS

 

Since DMFP is a global company, Sites covered by this policy attract users from all over the world. DMFP is based in the United States.  Therefore, if you choose to give us personal information, it will be sent to the United States.  Data protection laws in the United States may be less stringent than in your country.

 

To ensure that your data is adequately protected, we only transfer your data subject to suitable safeguards being in place.  In particular, we transfer your information outside the EEA through the use of standard contractual clauses and we make sure that any such transfers are conducted in accordance with applicable laws and using adequate and appropriate safeguards.  To find out more about how we safeguard your information (including obtaining a copy of such safeguards) in relation to transfers outside the EEA, please contact us via the details provided in the “Contact Us” section below.

 

  1. REVISIONS TO THIS PRIVACY POLICY

 

We reserve the right, at our sole discretion, to change, modify, add, remove, or otherwise revise portions of this Privacy Policy at any time. When we do, we will post the change(s) on the Sites.  Your continued use of the Sites following the posting of changes to these terms means you accept these changes.  If we change the Privacy Policy in a material way, we will provide appropriate notice to you.

 

  1. HOW TO CONTACT US

 

If you have any questions or concerns about this Privacy Policy or the practices described herein, please contact our Privacy Officer at:

 

Attention:  Privacy Officer

Del Monte Fresh Produce Company

P.O. Box 149222

Coral Gables, Florida  33114-9222 USA

Email: privacyofficer@freshdelmonte.com

 


Effective Date: June 1, 2019

 

Please read the following carefully to understand how Del Monte Fresh Produce Company, along with its parents, subsidiaries, and affiliates (collectively, “DMFP,” “we,” or “our”) uses cookies when you visit our websites, www.freshdelmonte.com and www.fruits.com (“Sites”). By using or accessing our Sites, you agree to this Cookie Policy.  This Cookie Policy may change from time to time and your continued use of the Sites is deemed to be acceptance of such changes.  Please check this Cookie Policy periodically for updates.

DMFP is the “data controller” with respect to personal data that we collect from or about you through the use of Cookies.  If you have any questions on the use or processing of your personal data, please visit our Privacy Policy.

 

  Quick Guide to Contents

  1. What are Cookies?
  2. How you can control or delete Cookies

Withdraw your consent at any time

Control via your browser settings

Control via our cookie management tool

  1. Types of Cookies used by DMFP
  2. Questions/Contact Us

 

  1. What are Cookies?

Cookies are small text files placed on your device when you visit a website.  Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie.  Cookies enable a website like ours to recognize you or to store information about your actions and preferences to distinguish you from other users of the Sites and improve your online experience.  Most websites contain elements from multiple web domains, meaning that when you visit a website your browser may receive cookies from several sources.

Cookies may be categorized as first- or third-party cookies, and persistent or session cookies:

  • First-party cookies are those set by the Sites being visited by the user (e.g., cookies placed by www.freshdelmonte.com).
  • Third-party cookies are set by a domain other than that of the Sites being visited by the user.
  • Persistent cookies are cookies that remain on a user’s device for the period of time specified in the cookie.
  • Session cookies are created temporarily, and once you close the browser, all session cookies are deleted.

There are many different types of cookies.  For a list of cookie types used on our Sites, please refer to the section below on “Types of Cookies Used by DMFP

  1. How you can control or delete Cookies

We provide you with several ways to manage cookies:

  • You can refuse to provide your consent to our collection of non-essential cookies;
  • You can disable first- or third-party cookies by use of your browser settings;

 

Our performance and functionality Cookies are not strictly necessary for the Sites to work but will provide you with a better browsing experience.  You can delete or block these Cookies, but if you do this, you may have to manually adjust some preferences every time you visit the Sites and some features of the Sites may not work as intended.  For example, you may not be able to visit certain areas of the Sites or you may not receive personalized information when you visit our Sites.

 

  1. Withdraw your consent at any time

 

If you do not wish to accept cookies in connection with your use of our Sites, you will need to delete, and block or disable cookies; see below for more information on how to do this. Please note that disabling cookies likely will affect the functionality of our Sites.

 

  1. Control via your browser settings

 

Most internet browsers are initially set up to automatically accept Cookies.  If you do not want our website to store Cookies on your computer or device, you can change or adjust your browser or device settings to block Cookies or to alert you when Cookies are being sent to your device.

 

If you use different devices to view and access the Sites (e.g., your computer, smartphone, tablet, etc.) you will need to ensure that each browser on each device is adjusted to suit your Cookie preferences.

 

The procedures for changing your settings and cookies differ from browser to browser. If necessary, use the help function on your browser or click on one of the links below to go directly to the user manual for your browser.

More info. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

 

  1. Control via our cookie management tool

 

You can control or disable DMFP or third-party cookies by using our cookie consent tool which can be found here [LINK].

 

  1. Types of Cookies Used by DMFP

We use different types of session and persistent cookies to run our Sites. Some or all of the cookies identified below may be stored in your browser.

Type of Cookie Description
Strictly Necessary Cookies Strictly Necessary cookies are necessary for the operation of our Sites. These cookies are essential in helping you to move around our Sites and use the features, such as accessing secure areas of the Sites or using the shopping basket.  For example, we may use Strictly Necessary cookies to:

  • Remember the goods and services you selected when you get to the payment page
  • Identify you as being logged into the Sites
  • Provide access to protected areas of a Sites
  • Remember previously entered text so it is not lost if the page refreshes
Performance Cookies Performance cookies simply help us improve the way our Sites work. We utilize these cookies to analyze how our visitors use our Sites and to monitor our Sites performance. They tell us how people use each page, which ones are most commonly viewed, or whether any errors occurred. This allows us to provide a high-quality experience and quickly identify then fix any issues that arise. For example, we may use Performance cookies to:

  • Store preferences to see which method of linking between pages is most effective
  • Enable web analytics to provide anonymous statistics on how our Sites are used
  • To assist with error management in helping us improve the Sites by measuring any errors that occur
Functionality Cookies We use Functionality cookies to allow us to remember your preferences. For example, we may use Functionality cookies to:

  • Remember settings you have applied such as layout, colors, font sizes and page backgrounds
  • Remember if we have already asked you if you want to fill in a survey
  • Detect if you have already seen a pop-up to ensure it doesn’t get shown to you again
  • Process a request from a user to submit a comment or blog or forum post
Third-Party Cookies We allow third parties to download cookies to your device in order to provide enhanced functionality to you, such as sharing content with others, providing real-time news and information about our company for our investors, or tracking usage patterns on the Sites.

 

  1. Questions/Contact Us

If you have any questions or concerns regarding this Cookie Policy, please contact us at privacyofficer@freshdelmonte.com.