Del Monte Fresh Produce Company Global Privacy Policy

12. How to Contact Us

If you have any questions or concerns about this Privacy Policy or the practices described herein, please contact our Privacy Officer at: 

Attention:  Privacy Officer 

Del Monte Fresh Produce Company 

P.O. Box 149222 

Coral Gables, Florida 33114-9222 USA 

Email: [email protected]  

You may also contact us by sending us an e-mail or by mail or calling us at our toll free number at 1 (833) 981-0038. 

Data Privacy Officer Emails:  

USA, Canada, Mexico & EEA: [email protected] 

Brazil: [email protected] 

Kenya: [email protected] 

Hong Kong: [email protected]  

Japan: [email protected]  

Schedule 1: Lawful Basis to process Personal Information, Data Protection Rights and International Data Transfers by Jurisdiction 

We outline below the lawful basis we rely to process your Personal Information pursuant to the applicable local Data Protection Law of the countries where you reside and we usually operate.  

We also outline the corresponding data protection rights you may be entitled with in some of the countries where we you may reside and we usually operate. The exercise of the data privacy rights outlined in the chart below have some exceptions and/or peculiarities, which may vary on a country-by-country basis. 

Finally, if required under Data Protection Laws, we include information in relation to international data transfers

a. For EEA residents:

For individuals located in the European Economic Area (“EEA”), DMFPC is the data controller responsible for your personal data collected from your use of the Site. 

In the EEA, we rely on the following lawful basis for the collection, processing, and use of your Personal Information: 

• The processing is based on your consent;  
• The processing is necessary for the legitimate interests pursued by us or by a third party; 
• The processing is necessary for the performance of a contract to which you are a party or undertake measures at your requests in preparation for executing such a contract; 
• The processing is necessary for compliance with a legal or statutory obligation to which we are subject; 

• The processing is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure; 
• The processing is necessary to protect your vital interests or of another natural person; and 
• The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller. 

Users who are resident in the EEA are entitled to the following rights: 

• Right to access and to obtain a copy of your personal data; 

• Right to rectify / correct any inaccurate Personal Information concerning you; 
• Right to request the erasure of your Personal Information; 
• Right to restrict the processing when your Personal Information is inaccurate, processed unlawfully or the Personal Information is no longer needed for the purposes for which it was collected;   
• Right to object to the processing of your Personal Information, including the objection of the processing for direct marketing purposes; 
• You have the right to withdraw any consent given to DMFPC; and 

• If the processing of your Personal Information is based on your consent or under the performance of a contract legal ground, you have the right to receive your personal data in a structured, commonly used and machine-readable format and the right to transmit that data to another data controller (data portability). 

In addition to the general rights listed above, you have the right not to be subject to automatic decision-making, including profiling.  

Please note that the above-described rights are not absolute and its full exercise may be subject to specific requirements or be affected by specific circumstances or exemptions. 

To exercise your rights or if you believe we have infringed upon your right to privacy granted by applicable Data Protection Law, please contact [email protected]. You also have a right to lodge a complaint before the European data protection authorities. 

International Data Transfers 

To ensure that we adequately protect your data, we only transfer your Personal Data subject to suitable safeguards being in place when these are required by applicable Data Protection Law. When required, we will transfer your Personal Information outside the EEA through the use of European Commission Standard Contractual Clauses and we will make sure that any such transfers are conducted in accordance with applicable Data Protection Law and using adequate and appropriate safeguards. To find out more about how we safeguard your information (including obtaining a copy of such safeguards) in relation to transfers outside the EEA, please contact us via the details provided in the “How to Contact Us” section below. 

Certain third countries, such as Argentina, Canada, New Zealand and Switzerland, have been officially recognized by the European Commission as providing an adequate level of protection.   

Please reach out to us using the contact details provided above, if you want to receive further information or, where available, a copy of the relevant data transfer mechanism.         

b. For US and Canadian Residents:

Pursuant to Data Protection Laws in the US and Canada, you may take advantage of the following rights: 

• Right to Know:  You have the right to know what Personal Information we have collected about you, including the categories of Personal Information, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting, selling, or sharing Personal Information, the categories of third parties to whom we disclose Personal Information, and the specific pieces of Personal Information we have collected about you. 
• Right to Data Portability: You have the right to receive Personal Information we have collected and maintained about you through a secure method in a commonly used electronic format.  
• Right to Correct:  You may request that we update your Personal Information that is inaccurate or incomplete, subject to appropriate verification.  If appropriate, we will send the amended information to third parties to whom we have disclosed your Personal Information.  If we do not resolve a challenge regarding the accuracy of Personal Information to your satisfaction, we will annotate the Personal Information under our control with a note that the correction was requested but not made. 
• Right to Delete:  You may request that we delete any Personal Information we have collected from or about you. There are some reasons we will not be able to fully address your request, such as if we need to complete a transaction for you, to detect and protect against fraudulent and illegal activity, to exercise our rights, or to comply with a legal obligation. 
• Right to Opt Out of the Sale or Sharing of Personal Information:  You have the right to opt-out of the “sale” or “sharing” of your Personal Information, as such terms are defined under state privacy laws, to third parties.  The potential “sales” or “sharing” that we conduct are in connection with the collection (by us or by certain advertising providers) and sharing of certain information to enable personalized ads on our Site, App, and on other sites that you visit. If you opt out, going forward, we will not sell or share your Personal Information with certain third parties to use for their own commercial purposes, including cross-context behavioral advertising, unless you later direct us to do so. 

• Right to Opt Out of Targeted Advertising: You have the right to opt-out of the processing of your Personal Information for “targeted advertising”, as such term is defined under state privacy laws.  

 

How to Submit a Request 

We offer multiple ways for you to exercise your data privacy rights free of charge. To make a request (including “Data Access Requests”, “Deletion Requests”, and “Correction Requests”) please contact us using any of the following methods: 

I. Fill out  and submit our online Data Subject  Request Form.  

II. Send an e-mail to [email protected]. You must put the statement “Your Privacy Rights” in the subject field and include as an attachment a completed Data Subject  Request Form. We are not responsible for requests that are not labeled or sent properly, or that do not have complete information. 

I. Call our toll free number at 1 (833) 981-0038 and provide the information listed on our Data Subject  Request Form over the phone. 

II. For Canadian Residents, you can make corrections to your data by filling out our Data Subject  Request Form, mailing your request to Privacy Officer, Del Monte Fresh Produce Company, 241 Sevilla Avenue, Coral Gables, FL 33134 or emailing your request to [email protected] 

III. Please note that email communications are not always secure, so please do not include credit card information or other sensitive information in any emails to us. 

In order for us to fulfill your data requests, we will need to verify that you are who you say you are and that we indeed collect or retain your Personal Information on our systems. For verification purposes, we will attempt to match information that you provide to us with information we already have in our records. We will not be able to delete, correct, or provide you with access to your Personal Information unless we are able to verify your identity. We will respond to your request within 30 days of receiving your request, after proper verification, unless we need additional time, in which case we will let you know. Personal Information obtained for verification purposes will only be used for such purposes and will be deleted as soon as practical after processing the data request. You have  the right to appeal a denial of your request by contacting us at   [email protected].  

You have the right to use an authorized agent to submit your requests. Authorized agents must submit proof of the consumer’s signed authorization to make a request. We may require you to verify your identity directly with us prior to fulfilling your authorized agent’s request. 

 

To make a request to opt out of the sale or sharing of personal information, or to opt out of targeted advertising, you or your authorized agent may click on the Do Not Sell or Share My Personal Information link, which is also on our website footer, or contact us by calling 1 (833) 981-0038. We will cease the processing of your personal information for opt-out purposes. For more information on managing cookies used for advertising purposes, see the Section above entitled Cookies; Tracking.  Please note that if, after opting out, you submit a deletion request or change the Personal Information that you share with us, you may be required to submit a subsequent opt-out request.  

We value your privacy and will not discriminate against you in response to you exercising your privacy rights. 

 

CCPA Disclosures 

For purposes of compliance with the California Consumer Privacy Act, we make the following disclosures: 

• We collect the following categories of personal information: identifiers/contact Information, commercial information, internet or other electronic network activity information, geolocation, visual and audio information, characteristics of protected classifications under California or Federal Law (age, gender), and inferences drawn from the above.  For more information, please see “Information we collect” above.  The sources of the information are the consumer, data brokers, service providers, and business customers and partners. 

 

• In the last 12 months, we disclosed the following categories of information for a business purpose: identifiers/contact information, commercial information, internet or other electronic network activity information, geolocation, visual and audio information, and inferences drawn from the above.  To learn more, see “Information we share” above. 

 

• In the last 12 months, we “sold” (as defined in the CCPA) the following categories of information to advertising networks or social networks in the context of digital advertising campaigns: identifiers/contact information, commercial information, internet or other electronic network activity information, and inferences drawn from the above.  To learn more, see “Information we share” above. 

 

We do not knowingly sell or share personal information about persons under the age of 16 without their consent. 

Use and Disclosure of Sensitive Personal Information  

To the extent that we collect, use, or share “sensitive personal information” as that term is defined in applicable California law, we limit our use or disclosure of the sensitive personal information for permitted business purposes.

c. For Kenya Residents:

The Kenya Data Protection Act, No 24 of 2019 (DPA) permits the collection of your personal information with your express consent. Your rights in addition to the general ones listed above include the following: the right to be informed, rectification and the right to not be subjected to automated decision making or profiling. 

DMFPC has the duty, where possible, to notify you of the following prior to the collection of personal data. 

• any third parties that will receive the data including their contact details and any safeguards adopted for the protection of the data  
• contacts of the data controller or data processor; 
• a description of the technical and organizational security measures taken to ensure the integrity and confidentiality of the data; 

• the data being collected pursuant to any law and whether the collection is voluntary or mandatory; and  
• the consequences if any for failing to provide all or part of the data requested. 

Requests for access to or correction of personal data can be made through our Data Subject Access Request Form. Information about the Company’s privacy policies and practice should be addressed in writing to the Data Protection Officer at its registered address or [email protected]. 

d. For Hong Kong Residents:

Under and subject to the Personal Data (Privacy) Ordinance (PDPO), you have the right to: 

 

• ascertain whether the DMFPC holds your personal data; 
• request access to your personal data; and 
• request the correction of your personal data that is inaccurate.  

 

Requests for access to or correction of personal data and information about the Company’s privacy policies and practice should be addressed in writing to the Data Protection Officer at its registered address or [email protected].

e. For Brazil Residents:

You may exercise certain statutory rights in relation to your Personal Data under the General Personal Data Protection Law (LGPD). In addition to the general rights listed above, these rights specific to Brazil may include asking the Company to: 

• Rectify incomplete, inaccurate, or out-of-date data;  
• Stop processing, erase data, or  anonymize  data if  the  individual’s  interests  override  the Company’s  legitimate  grounds  for  processing  data  (where  the  organization  relies  on  its legitimate interests as a reason for processing data), or if unnecessary or excessive. 

• Provide data, by portable means, to another service provider or product provider, by means of an express request; 
• Provide information about public and private entities with which the controller has shared data; 
• Provide information about the possibility of denying consent and the consequence of such denial; or revoke consent. 

Requests for access to or correction of personal data and information about the Company’s privacy policies and practice should be addressed in writing to the Data Protection Officer at its registered address or [email protected]

 f. For Residents of France:

Del Monte (France) S.A.S. acts as controller for personal data (as defined in the General Data Protection Regulation (“GDPR”)) collected and processed from the users of our Website, http://www.delmonteeurope.fr/  who are based in the EEA. Please see France Website Privacy Policy at for the complete DM France S.A.S. Privacy Policy.  

For a description of your rights, see Section “For EEA Residents” in this Policy. 

Requests for access to or correction of personal data and information about the Company’s privacy policies and practice should be addressed in writing to the Data Protection Officer at its registered address or [email protected].

g. For Residents of Germany:

Del   Monte (Germany)   GmbH acts as controller for personal data (as defined in the General Data  Protection  Regulation  (“GDPR”))  collected  and  processed  from  the  users  of  our Website, http://www.delmonteeurope.de/  [include link],  who  are  based  in  the EEA. 

Please see Germany Website Privacy Policy for the complete Del Monte (Germany) GmbH Privacy Policy. For a description of your rights, see Section “For EEA Residents” in this Policy. 

Requests for access to or correction of personal data and information about the Company’s privacy policies and practice should be addressed in writing to the Data Protection Officer at its registered address or [email protected].

h. For Residents of Japan:

In addition to the general rights listed above in this Section “Your Rights,” the personal information provided by customers will be used for the following purposes. If we use the personal information for any purpose other than the following, we will announce or notify you of the purpose in advance.  

• Respond to inquiries and offers 
• Confirmation and contact, sending of winning goods, etc., when applying for events and campaigns  
• Use as statistical data in order to improve our services. 

Please see Japan Privacy Policy for the complete Fresh Del Monte Japan Company Ltd. privacy policy. 

Requests for access to or correction of personal data and information about the Company’s privacy policies and practice should be addressed in writing to the Data Protection Officer at its registered address or [email protected].

i.  For Residents of Mexico:

Pursuant Mexico’s Federal Law for the Protection of Personal Data Held by Private Parties, you enjoy the rights of Access, Rectification, Cancellation and Opposition to Processing (the “ARCO Rights”) which are briefly described below: 

• Access: the right to access your Personal Data as Processed by Company  and  to  obtain information relative to the scope and conditions under which itis Processed. 
• Rectification: the right to rectify your Personal Data if it is incorrect or incomplete. 
• Cancellation: the right to request that We stop Processing your Personal Data altogether when it is not being Processed in accordance with the principles and duties established under the Law or under this Privacy Notice. 

• Opposition: the right to oppose the processing of  your  Personal  Data for  certain particular Processing Purposes among those listed herein.  

Please see the Mexico Privacy Policy. for the complete Fresh Del Monte Mexico Privacy Policy.  

In order  to exercise your  ARCO  Rights; to  request the  revocation  of  your  previously  granted Processing  consent; and  in  general  to  formulate  any  question  or  complaint  in  relation  to  the Processing of your Personal Data or to know if there are other options available (in addition to those established here) so that you may limit the use or disclosure of your Personal Data, please complete our Data Subject Access Request Form or contact our Data Protection Officer at [email protected].

j. For Russia Residents:

Del  Monte  LLC Russia acts as controller for personal data (as defined in the GDPR) or operator (as defined in the Federal Law of the Russian Federation dated 27.07.2006 N 152-ФЗ (as amended on 24.04.2020) “On Personal Data”) collected and processed from the users of our Website, https://freshdelmonte.ru, who are  based  in Russia. 

Please see Russia Website Privacy Policy for the complete Del  Monte  LLC Russia Privacy Policy. For a description of your rights, see Section “For EEA Residents” in this Policy.

k. For South Korean Residents:

Please see Region (Korea) Privacy Policy for the complete Privacy Policy.  

Requests for access to or correction of personal data and information about the Company’s privacy policies and practice should be addressed in writing to the Data Protection Officer at its registered address. 

l. For United Kingdom Residents:

For a description of the lawful basis, see “For EEA Residents” under this Section. 

Del Monte (UK) Limited acts as controller for personal data (as defined in the GDPR) collected  and   processed   from   the   users   of   our   Website, https://delmonteeurope.uk,  who  are  based  in  the EEA. 

Please see UK Website Privacy Policy for the complete Privacy Policy. For a description of your rights, see “Generally” and “For EEA Residents” under this Section. 

Requests for access to or correction of personal data and information about the Company’s privacy policies and practice should be addressed in writing to the Data Protection Officer at its registered address or [email protected]. 

 

 

 

Data Subject Request Form 

Please complete sections 1-3 if you are applying to exercise your privacy rights in relation to your Personal Information. If you are giving permission to someone else to exercise such rights on your behalf, all sections must be completed. Please print clearly in ballpoint pen. 

I. Personal Details (of Data Subject)

Name: _________________________________________________________ 

Last Name: ____________________________________________________ 

Address: ______________________________________________________ 

______________________________________________________________ 

______________________________________________________________ 

Telephone Number: _____________________________________________ 

Email: _________________________________________________________ 

Before processing your request, we need to have proof the identity of the Data Subject. This is to 

protect the identity of the data subject and ensure compliance with the Data Protection Laws. 

II. Details of Request, including Information Required if Exercising an Access Request (Please be specific as possible) 

____________________________________________________________________________ 

____________________________________________________________________________ 

____________________________________________________________________________ 

____________________________________________________________________________ 

III. Authorization of Data Subject  

Signature: _______________________________ Date: _____________________ 

IV. Personal Details (of Authorized Agent acting on behalf of Data Subject)

Name: ________________________________________________________ 

Last Name: ____________________________________________________ 

Address: ______________________________________________________ 

______________________________________________________________ 

______________________________________________________________ 

Telephone Number: _____________________________________________ 

Email: _________________________________________________________ 

V. Proof of Identity (of Authorized Agent acting on behalf of Data Subject)

If you are acting on behalf on the Data Subject, you must enclose a copy of your identification and official documentation showing that you are authorized to apply on behalf of the Data Subject (e.g. sworn affidavit, power of attorney.) This is to protect the identity of the Data Subject and ensure compliance with the Data Protection Laws. 

VI. Notice 

In line with Data Protection laws, you will receive a response to your request within 30 calendar days of receipt of this form and the necessary identification. 

Please return the completed form to: 

Privacy Officer, 

Del Monte Fresh Produce Company 

241 Sevilla Avenue 

Coral Gables, FL 33134 

You can also call our toll-free number 1(833) 981-0038 and provide the information listed on this Data Subject Request Form orally.