Contact Your REP To See What We CAN•DO For You

How We're Taking Care of More Than Just Business

Browse the stories below, and you’ll see a company culture of can-do that just keeps on doing.

“When your storage needs keep changing, I change with them.”

Kerry Johnson Warehouse & Operations Manager

Getting bananas on your shelves at the peak of ripeness has gotten, well, bananas. These days, logistics and produce storage needs change by the hour. You don’t have the time or resources to move produce to your own ripening warehouse. You just need the freshest produce possible, ready to eat the instant your customers want it.

Rather than constantly reacting to changes, Kerry Johnson and his team have gotten ahead of them by enhancing their system to instantly adapt. Not only are they even more responsive than before COVID-19, but they’re now handling many of the processes that, until recently, were controlled by retailer distribution centers. They can even accommodate storage temperature changes in the warehouse so that ripening techniques can be easily accelerated or slowed according to demand.

The result looks exactly like things used to look — produce delivered on time, at the peak of freshness. And right now, that says a lot.

“When your shelves are empty, I roll up my sleeves.”

Paul Obos Merchandiser

Shelves don’t stock themselves. Before COVID-19, it was easy to stock during predictably show shopping times, and prepare for the busy times you knew were coming. Now, every day is totally different. And absent employees leave you with no one to do the job, even when there is time. Paul Obos understands that empty shelves are a missed opportunity. When he saw the empty shelves and disorder his supermarket customers were struggling with, he took it upon himself to double his workload. He now sees 10, even 12, stores every day — twice as many as before. He’s helping produce managers better adapt and adjust, and plenty of times, he unloads, sorts, stocks shelves and even cleans.

Being able to rely on a partner who is on-site so frequently helps Paul’s customers restore some normalcy to shelves and stores.

“When your drivers are no-shows, I grab my keys.”

Randall Rhodes Market Lead Driver

You can’t sell produce you don’t have. Thanks to COVID-19, retailers either have too many trailers or too few drivers — clogging loading bays, bogging down schedules and delaying deliveries of perishables.

So when a retailer had 10 truckloads of fresh produce ready to transport from their warehouse to stores, but all their drivers were out sick, Randall Rhodes understood what was at stake. Randall and his team quickly coordinated a crew of Del Monte Fresh drivers to sub in for the retailer, picking up their produce and making the deliveries for them.

Randall’s responsiveness helped the retailer avoid delays, and the produce was delivered to shelves, fresh and ready.

“When you need me to step up, I grab a ladder.”

Anita Almeida Sales Director

Job titles don’t always describe the job at hand. Due to COVID-19, customer needs, schedules and deliveries were constantly changing at our Fort Lauderdale distribution center. On a daily basis, adjustments had to be made up and down the supply chain to ensure customer deliveries arrived accurately and on time.

Anita Almeida, a longtime Fresh Del Monte team member, recognized the situation and knew she had the experience to solve problems as they emerged. With deep knowledge of our supply chain as well as retailers’ specific needs and challenges, Anita efficiently rewrote protocols, adjusted ripening procedures and even helped some retailers adjust to new business models.

While none of this was included in her job title, Anita’s whatever-it-takes approach provided customers with an experienced, capable resource exactly when they needed it.

“When the trade show’s cancelled, I bring it to your screen.”

Bob Licker Sales Rep

You can’t give your customers new products you don’t know about. Thanks to COVID-19, produce managers are unable to attend tradeshows or meet with sales reps to learn about the new products shoppers want. With long-term planning a guessing game, store assortment decisions are made from spreadsheets if they’re made at all.

Sales rep Bob Licker didn’t let that stop him. He built a full-scale trade show display in his house, using it to shoot YouTube videos and host Zoom calls to talk to produce managers through new products in detail. He even performed cooking demonstrations in his kitchen to easily show how different products could be used.

Bob’s resourcefulness shows that despite your challenges, Fresh Del Monte can help you deliver exactly what your customers are looking for.

“When you don’t have weeks for a promotion, we do it in days.”

Ingrid Lozano Sales Director

You can’t do promotions if you can’t plan ahead. Retail promotions not only drive sales, they engage and delight your customers. But with the pandemic creating unpredictable consumer demand and unreliable logistics, the normal three-week process of planning promotions isn’t doable.

In response, Ingrid Lozano and her team reinvented that process to speed it up. Way, way up. They knew for a promotion to work now, it’d have to be done in days, not weeks. Ingrid and her team developed a system for producing fast-track specials, planned and executed in only two or three days. And by working closely with merchandisers, Ingrid can quickly install and execute all point-of-purchase materials.

By finding a way to run promotions even during a global pandemic, Fresh Del Monte adapts based on your needs—so business can continue as close to normal as possible.

A Message from Our President on COVID-19

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